Cookie Policy

Last updated: 26 July 2025

SMART PLUS FAMILY PTY LTD (ABN 36 644 265 412) trading as Passivhaus HUB uses cookies and similar technologies to operate passivhaushub.com and my.passivhaushub.com (the “Website”).

1. Why we use cookies

Category	Purpose	Legal basis*
Strictly Necessary	security, login sessions, load‑balancing	Legitimate interest
Preferences	remember language, video settings, forms	Consent (EU/UK)
Analytics	traffic & UX insights (Google Analytics, Hotjar)	Consent
Advertising	show relevant ads & measure campaigns (Meta, LinkedIn, Google, TikTok, Bing)	Consent
Functional / Payments	Stripe checkout, reCAPTCHA bot‑protection	Contract / Legitimate interest

*GDPR Art 6 legal bases; AU APPs; NZ IPPs.

2. Cookie list (representative)

Cookie	Provider	Type / expiry	Purpose
_hl_session, __secure_highlevel_session	GoHighLevel	Strictly Necessary • Session	Maintain platform login
XSRF-TOKEN	GoHighLevel	Strictly Necessary • 2 hrs	CSRF security token
_stripe_mid, _stripe_sid	Stripe	Functional • 1 yr / 30 min	Fraud prevention
_ga, _ga_*	Google Analytics	Analytics • 2 yrs	Distinguish unique visitors & sessions
_hjSessionUser_, _hjSession_	Hotjar	Analytics • 1 yr / 30 min	Heat‑map & UX diagnostics
_fbp	Meta	Advertising • 90 days	Serve ads on Facebook/Instagram
li_fat_id	LinkedIn	Advertising • 30 days	LinkedIn ad retargeting
_uetsid, _uetvid	Microsoft Bing	Advertising • 1 day / 13 m	Bing ads & conversion
tt_*	TikTok	Advertising • up to 13 m	TikTok ad personalisation
SOCS, AEC	Google reCAPTCHA	Strictly Necessary • 6 m	Spam & bot‑prevention
vuid, player	Vimeo	Preferences / Analytics • 2 yrs / 1 yr	Remember player prefs, collect viewing stats
yt-remote-device-id, yt-remote-connected-devices	YouTube	Preferences • Persistent	Remember player settings across sessions
VISITOR_INFO1_LIVE	YouTube	Analytics • 6 m	Estimate bandwidth & engage anti‑abuse
YSC	YouTube	Analytics • Session	Unique ID to keep stats of viewed videos
PREF	YouTube	Preferences • 8 m	Store user playback & interface preferences

*Cookies may be set only when you log in, play a video or make a purchase; your list may vary.

3. Managing cookies

Banner on first visit: we request consent for non‑essential cookies. Strictly Necessary cookies load regardless.
Change or withdraw consent: click “Cookie Settings” in the footer at any time.

You can also manage advertising cookies via these links:

Google Ad Settings – google.com/settings/ads
NAI – networkadvertising.org/choices
DAA – optout.aboutads.info
EDAA – youronlinechoices.eu
Mobile: Limit Ad Tracking (iOS) / Ads Personalisation Off (Android)

4. Similar technologies

We also use Vimeo & YouTube iframes, pixels (Meta, LinkedIn) and local storage. These operate like cookies and respect your banner choices.

5. Updates

We may revise this Policy; material changes will be highlighted in the banner and on this page. Check the “Last updated” date to see the latest version.